Customer Relationship Executive

Closing Date: 31/12/18
Location: Coveris Gainsborough
Department: Film

Contract Type

Full time – Permanent  

Working Hours

40 hour week, 8.30 – 5.00 pm 30 minutes for lunch

Candidate Specification

  • Build, develop & maintain strong customer relationships
  • Product knowledge
  • Commercial awareness
  • Communication skills
  • Information gathering and time management
  • Persuasive
  • Adaptability
  • Initiative
  • Tenacious
  • Resilient
  • Negotiations Skills

Key Areas of Responsibility

  • Manage customer forecasts via weekly agreed customer conference call slots
  • Feedback any intelligence gathered to the business.
  • Stock Sheet Management
  • Aged Stock management – utilise the reports provided by the Customer Care Administrators to ensure aged stock is effectively managed, to ensure monthly budget / KPI targets are met /exceeded.
  • Provide monthly anticipated Sales information / data
  • Studio Tracker Maintenance
  • Artwork Approvals – ensure the process is followed via the Studio process controls
  • Origination Purchase Order requests
  • Press Pass preparation and hosting of customer Press pass visits where Sales manager not available
  • Manage organic account growth through proactive customer contact calls
  • Support External Sales providing customer information gathered from proactive contact calls / visits etc.
  • Communicate innovation developments to the customers as and when applicable
  • Despatch / Trial follow up calls & feedback
  • Attend customer visits where required / requested with External Sales / Customer Care Manager
  • Ensure regular account reviews are held with the External Sales Managers
  • Complaint handling – ensure complaints are managed through to close off and communication with the customer

Key Requirements

  • Liaison with Customer Care Administrators
  • Liaison with primary support functions including Studio, Planning, Materials, Technical, etc
  • Maintenance of CRM system when implemented
  • Answer telephone calls from potential customers who are responding to marketing / telesales materials / initiatives
  • Contact customer to follow up on initial interaction.
  • Liaise with planning / supply chain when campaign runs are identified
  • Attendance at meetings such as DMS / SIOP as and when required to support Customer Care Manager


Selection process will be shortlisting via CV & covering letter, 1st round interview followed by 2nd round interview.

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